Terms of service

Shopping with Veil & Velvet

Veil & Velvet is a Quebec, Canada-based business. These terms explain purchases through our online store. For assistance, contact support@veilandvelvet.ca.

Product information

Please review the description, fit guidance, and shade information before ordering. S/M and L/XL are our two available stretch fits. Body-weight ranges are guidance, not a guarantee of fit. Screen settings, lighting, and stretch affect colour appearance. Images labelled as AI-created styling concepts do not show the exact product; accessories are not included.

Prices and offers

Storefront prices for US customers are in USD. Shipping is separate, and applicable taxes are shown at checkout. Bundle savings apply once per order; the larger eligible offer applies and cannot be combined with other discounts. The bundle offer supports up to 3 pairs per order. Review the final items, charges, and delivery address before submitting payment.

Orders and availability

Items are subject to availability. If an item cannot be fulfilled, or we identify a material pricing or listing error after an order is placed, we will contact you to explain the issue and available options, including a refund for items we cannot supply. We will not substitute an item without your consent.

Changes and cancellations

Email support promptly if you need to change or cancel an order. Changes may not be possible after processing or dispatch. Your rights under applicable law remain unaffected.

Shipping, returns, and privacy

Our Shipping policy, Return and refund policy, and Privacy policy provide further information. Delivery estimates are not guaranteed arrival dates. Approved change-of-mind returns must be requested within 15 days after delivery, and items must be unworn; customers pay return postage to our Quebec, Canada business return address.

Your rights

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded or limited under applicable consumer law.